RETURN POLICY
COFFEE RETURNS
If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 2 weeks to let us know if you liked it or not. If you didn’t enjoy it, send back the undesired product and we’ll ship you another coffee of your choice! To return a coffee or another product, reach out to us first at [email protected]. We respond via email for returns within 48 hours. If for any reason you do not wish to receive another coffee, we will refund your initial purchase. Any refund issued will not include the price of shipping.
OTHER RETURNS
If you are unsatisfied with any purchase you have made with us for any reason, please contact us first at [email protected]. We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, within 30 days of purchase date. Items purchased online must be returned to our return address.
If you would like to make a return, please provide us with your name, the order number, which items, how many units you are returning, and the reason for the return. We will reply to the email with instructions on how to send the items back to us.
CANCELLATIONS OR CHANGES
If you need to cancel or make a change to your order, please send us an email at [email protected]. Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.
In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.
If you don’t like a coffee we’ve sent you, no worries at all. From the day you receive your coffee at home, you have 2 weeks to let us know if you liked it or not. If you didn’t enjoy it, send back the undesired product and we’ll ship you another coffee of your choice! To return a coffee or another product, reach out to us first at [email protected]. We respond via email for returns within 48 hours. If for any reason you do not wish to receive another coffee, we will refund your initial purchase. Any refund issued will not include the price of shipping.
OTHER RETURNS
If you are unsatisfied with any purchase you have made with us for any reason, please contact us first at [email protected]. We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, within 30 days of purchase date. Items purchased online must be returned to our return address.
If you would like to make a return, please provide us with your name, the order number, which items, how many units you are returning, and the reason for the return. We will reply to the email with instructions on how to send the items back to us.
CANCELLATIONS OR CHANGES
If you need to cancel or make a change to your order, please send us an email at [email protected]. Tell us your name, the order number, which items, and the reason for the change. Orders with changes will be completely canceled and refunded, a new order will be placed to resolve the issue.
In the event of processing mistake or defective product, we will correct any errors and revise your order accordingly. Once our team has become aware of an error, we will work to resolve it within 72 hours.